FAQ

Quick answers to the most frequently asked questions about ChatNet. This section addresses common queries including password recovery, logo customization, enabling/disabling features, adding languages, color customization, user room creation permissions, membership system functionality, custom pages, content moderation, and video/audio calling setup. If you have a quick question, check here first.

How to reset admin password?

Option 1: Via Database

UPDATE cn_users SET password = '$2y$10$YourNewHashHere' WHERE user_type = 1;

Generate hash:

echo password_hash('newpassword', PASSWORD_DEFAULT);

Option 2: Create new admin via database

INSERT INTO cn_users (user_name, email, password, user_type, status) VALUES ('newadmin', 'admin@example.com', '$2y$10$hash', 1, 1);

How to change the logo?

1. Navigate to Appearance > Images
2. Upload new logo image
3. Upload favicon
4. Save changes
5. Clear browser cache

How to enable/disable features?

Navigate to Chat & Features > Chat Settings

Toggle any feature on or off:

• Images, GIFs, files, videos
• Audio clips, stickers, code snippets
• Guest access
• Video calling

How to add a new language?

1. Navigate to Language
2. Click "Add New Language"
3. Enter language code (e.g., "fr" for French)
4. Enter language name
5. Translate all strings in the editor
6. Save and activate

How to customize colors?

1. Navigate to Appearance > Theme
2. Click on any color picker
3. Choose your desired color
4. Preview changes
5. Save to apply

Can users create their own rooms?

Yes, if enabled:

1. Navigate to Chat & Features > Chat Settings
2. Enable "User Room Creation"
3. Set room creation limit (0 = unlimited)
4. Configure who can create rooms

How does the membership system work?

1. Install and activate the Membership plugin
2. Create membership plans with different features
3. Set prices and billing intervals
4. Users can purchase plans via Stripe/PayPal
5. Features are automatically restricted based on plan
6. Wallet balance can be used for renewals

How to add custom pages?

1. Navigate to Content > Pages
2. Click "Add New Page"
3. Enter title and content
4. Set URL slug
5. Configure visibility
6. Publish

How to moderate content?

1. Navigate to Moderation > Flagged Content
2. Review reported messages
3. Take action:
   • Delete message
   • Warn user
   • Ban user
   • Dismiss report

How to set up video/audio calling?

1. Sign up for an Agora account at agora.io
2. Create a project and obtain your App ID and App Certificate
3. Navigate to Video Calling
4. Enable video calling and enter your Agora credentials
5. Users can initiate 1-on-1 video or audio calls from private messages